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Shipping and Returns

Shipping and Returns Policy

Shipping:

  1. Processing Time: Orders will be processed within 1-3 business days from the date of purchase, excluding weekends and holidays.

  2. Shipping Methods: We offer various shipping methods, including standard shipping, express shipping, and international shipping. The available options will be displayed during the checkout process.

  3. Shipping Rates: Shipping rates are calculated based on the destination, weight, and dimensions of the package. The applicable shipping charges will be displayed at the checkout before finalizing your order.

  4. Shipping Destinations: We ship to addresses within Australia and select international locations. Please ensure that the shipping address provided is accurate and complete to avoid any delays or delivery issues.

  5. Delivery Time: The estimated delivery time varies depending on the selected shipping method and the destination. Please note that delivery times may be affected by factors beyond our control, such as customs procedures and unforeseen delays during transit.

  6. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

  7. Customs and Duties: For international shipments, additional customs fees, taxes, and duties may apply. These charges are the responsibility of the recipient and are not included in the shipping charges paid at the time of purchase. Please check with your local customs office for more information regarding import regulations and potential fees.

  8. Insurance: We provide insurance coverage for all shipped orders to protect against loss or damage during transit. In the event of any damage or loss, please contact us within 48 hours of receiving the package, and we will assist you in filing a claim with the shipping carrier.

Returns and Exchanges:

  1. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will provide instructions for returning the item for a replacement or refund.

  2. Change of Mind Returns: We accept returns for change of mind within 14 days of delivery. The item must be in its original condition and packaging. Return shipping costs will be the responsibility of the customer.

  3. Process for Returns: To initiate a return or exchange, please contact our customer support team. They will provide you with the necessary instructions and a return authorization number, if applicable.

  4. Refunds: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within a reasonable timeframe.

Store Pick-Up (if applicable):

  1. Store Pick-Up Option: We offer a store pick-up option for local customers. During the checkout process, you can select the store pick-up option and choose the preferred pick-up location.

  2. Pick-Up Notification: Once your order is ready for pick-up, we will notify you via email or phone. Please wait for this notification before visiting the store for pick-up.

  3. Identification and Proof of Purchase: When picking up your order, please bring a valid form of identification and your order confirmation or proof of purchase.

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